Frequently Asked Questions
Everything you need to know about shopping with Shannon Passero.
What is the Post Office by Shannon Passero?
The Post Office is our flagship boutique located in a historic 19th-century building in Thorold, Ontario. It serves as the heart of our operations, featuring curated fashion, lifestyle goods, and our signature collections.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within Canada and 5-10 business days for international orders. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy for online purchases?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery for a full refund. Please note that sale items marked 'Final Sale' are not eligible for return or exchange.
Where are Shannon Passero garments produced?
Shannon Passero is committed to ethical manufacturing. Our collections are produced through sustainable partnerships in Thailand and Turkey, focusing on supporting local artisans and fair trade practices.
Do you offer Curbside Pickup?
Yes, customers can select 'Local Pickup' at checkout to collect their orders directly from our Thorold location. You will receive an email notification when your order is ready for collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.